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Online Returns Policy

MAKING RETURNS

ALL ONLINE ORDERS MUST BE RETURNED VIA POST – RETURNS CAN NOT BE PROCESSED IN STORE.

FESTIVE POLICY
Any items purchased on and after 26-11-18 will be able to be returned up until 13-1-19.  We must receive your order back by this date in it’s original condition in order for you to be granted a full refund.  Please note we do not offer free returns and any postage costs incurred will need to be covered by yourself.
RETURN ADDRESS
The return address may differ for every order; please refer to the returns slip in your parcel.  If you have misplaced this please contact us to request your return address.
GOOD WILL RETURNS POLICY
In addition to your statutory rights we have a ‘Good Will Returns Policy’.  This means that if you are not entirely satisfied with your purchase you can return your item(s) to us within 14 days of receiving your item. All returned items will be inspected on arrival and must be in their original condition; if they are found to be damaged you may be required to compensate Coneys.  You must take ‘reasonable’ care of the item(s):– Only try the item on for sizeDo not remove tags (if tags are removed a refund will be refused)All original packaging must be retained and returned
EXCHANGES
If you are not entirely satisfied with the fit of your item we are happy to send an alternative size to you; providing the item is returned in its original condition. Please insert a note into your order stating the size you would like to exchange for OR you can contact us with your order no. and we will sort this out for you.

FAULTY GOODS
If you have found a fault please contact us with your order number and details of the item.

CANCELLATIONS

We cannot cancel an order once it has been dispatched. If you contact us within 30 minutes of placing your order, providing your order hasn’t been dispatched, we may be able to cancel it for you.
*We recommend that you use registered or special delivery when returning any products as we cannot be held responsible for missing items.*
*Coneys Designer Wear are not liable for the postage cost related to the return.*
  • Perfect transaction. No hassle and fast delivery.
    Mr D Reynolds
  • Ordered Tommy Hilfiger sweater . Excellent price, information, service and delivery. Would certainly recommend and buy from Coneys again.
    Mrs C Taz
  • You have a very happy Australian down here. Not only did the jacket arrive but it actually fits perfectly. Could not be happier. Thank you so much for your hand holding and your invested interest – it has been truely appreciated.

    Enduring thanks and endless gratitude!

    David Reid
  • I had very prompt service and delivery times were good.

    The dress I ordered was immaculately wrapped in lovely tissue paper.

    David Reid
  • Range of clothes are great and the staff really look after you. You will get a personal service by staff that care about what you are looking for. In my opinion it’s hard to find a shop that will give you this level of service.
    Mr. A Colquitt
  • Very efficient easy to use site they have a good system for tracking orders and were true to their proposed delivery date. Items I brought were delivered new. I would recommend Coneys to all l have nothing bad to say about my experience. I hope coneys keep it up and others share a similar experience…
    Miss G Wright