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Online Returns Policy

MAKING RETURNS

ALL ONLINE ORDERS MUST BE RETURNED VIA POST – RETURNS CAN NOT BE PROCESSED IN STORE.

RETURN ADDRESS
The return address may differ for every order; please refer to the returns slip in your parcel.  If you have misplaced this please contact us to request your return address.
GOOD WILL RETURNS POLICY
In addition to your statutory rights we have a ‘Good Will Returns Policy’.  This means that if you are not entirely satisfied with your purchase you can return your item(s) to us within 14 days of receiving your item. All returned items will be inspected on arrival and must be in their original condition; if they are found to be damaged you may be required to compensate Coneys.  You must take ‘reasonable’ care of the item(s):– Only try the item on for sizeDo not remove tags (if tags are removed a refund will be refused)All original packaging must be retained and returned
EXCHANGES
If you are not entirely satisfied with the fit of your item we are happy to send an alternative size to you; providing the item is returned in its original condition. Please insert a note into your order stating the size you would like to exchange for OR you can contact us with your order no. and we will sort this out for you.

FAULTY GOODS
If you have found a fault please contact us with your order number and details of the item.

CANCELLATIONS

We cannot cancel an order once it has been dispatched. If you contact us within 30 minutes of placing your order, providing your order hasn’t been dispatched, we may be able to cancel it for you.
*We recommend that you use registered or special delivery when returning any products as we cannot be held responsible for missing items.*
*Coneys Designer Wear are not liable for the postage cost related to the return.*
  • I just wanted to say a huge thank you to Coneys and there great customer service.The attitude and approach from staff at several branches to help and assist me in the purchase of two waistcoats which I desperately needed was exceptional.I’m not one to normally contact a provider and thank them, however following some terrible customer service experiences, I felt the need to thank Coneys for simply getting it right with no hassle.Once again thank you.
    Mr J Evans
  • Best place to shop for clothes in Boston by far. Quality products and always up to date with the range.I’m terrible when it comes to shopping for women and every time I’ve been in to buy for my girlfriends or my mums birthday the staff have always been very welcoming and helpful, pointing me in the right direction and helping me pick out items. Will continue to shop here because the staff as a whole are always helpful and make you feel valued.
    Mr J-B Majury
  • I would like to say thank you for my recent purchases , especially Scott Hopkinson who was absolutely wonderful in dealing with my order.The customer service was exceptionally high , delivery was fast , quality of the items was very high . I cannot speak more highly of this establishment . Thank so much .Mr K K
    Mr Kyenghis
  • Range of clothes are great and the staff really look after you. You will get a personal service by staff that care about what you are looking for. In my opinion it’s hard to find a shop that will give you this level of service.
    Mr. A Colquitt
  • You have a very happy Australian down here. Not only did the jacket arrive but it actually fits perfectly. Could not be happier. Thank you so much for your hand holding and your invested interest – it has been truely appreciated.

    Enduring thanks and endless gratitude!

    David Reid
  • Thank you Scott for the fantastic service I have received in relation to my order. Really has been top class from start to finish. In a day and age when customer service can on occasion not always be the best it really makes a refreshing change to have had such a pleasant experience this time around. I would have no hesitation in recommending Coneys to Family and friends in the future.
    Mr D Reynolds