MAKING RETURNSQuality and high standards are important to us and every order is thoroughly checked before it leaves us. But if, for any reason you need to return an item we’ll ensure the whole process is as simple and speedy as possible. If for any reason you are not satisfied with your item or need to exchange it for alternative size we will offer to replace it for you or offer a full refund, providing you return the product to us within 14 days of recieving your item.
What to do if you need to make a returnIf you’d like to return or exchange your item/s, first please email firstname.lastname@example.org or call 01522 511 187 with 7 days explaining the reason for the return or exchange, please include your order number and reference the item you wish to return. You must take ‘reasonable care’ of the items and they should be returned to us in their original condition, which means that:
- You may try on the item for size only
- Tags should not be removed from any item
- Any original packaging should be retained and returned
- If you fail to take reasonable care of the products before returning them to us, you may have to compensate us.
- Pack the product to avoid damage during returns transit using a sealed postage bag or parcel, ensuring it remains in good condition.
- Include your packing note or your name, address, phone number, order number and whether you require a refund or a replacement.
CANCELLATIONSUnfortunately we are unable to make changes to an order once it has been placed and despatched. If you would like to cancel an order, please contact our Customer Service on: 01522 511 187. Opening times: 9am–5:30pm Monday to Friday. Provided the order has not yet been despatched, our team may be able to cancel the order for you.
- Range of clothes are great and the staff really look after you. You will get a personal service by staff that care about what you are looking for. In my opinion it’s hard to find a shop that will give you this level of service.Mr. A Colquitt
You have a very happy Australian down here. Not only did the jacket arrive but it actually fits perfectly. Could not be happier. Thank you so much for your hand holding and your invested interest – it has been truely appreciated.
Enduring thanks and endless gratitude!
- What wonderful service I received today from the lady in the gentlemans department. Can’t rate it high enough. Thank you so much xxMrs C Taz
- Best place to shop for clothes in Boston by far. Quality products and always up to date with the range. I’m terrible when it comes to shopping for women and every time I’ve been in to buy for my girlfriends or my mums birthday the staff have always been very welcoming and helpful, pointing me in the right direction and helping me pick out items. Will continue to shop here because the staff as a whole are always helpful and make you feel valued.Mr J-B Majury
- I just wanted to say a huge thank you to Coneys and there great customer service. The attitude and approach from staff at several branches to help and assist me in the purchase of two waistcoats which I desperately needed was exceptional. I’m not one to normally contact a provider and thank them, however following some terrible customer service experiences, I felt the need to thank Coneys for simply getting it right with no hassle. Once again thank you.Mr J Evans
- I would like to say thank you for my recent purchases , especially Scott Hopkinson who was absolutely wonderful in dealing with my order.The customer service was exceptionally high , delivery was fast , quality of the items was very high . I cannot speak more highly of this establishment . Thank so much . Mr K KMr Kyenghis